Answers to common questions about our process, pricing, and policies.
Contingency Search: You only pay a fee if we successfully place a candidate. This is best for mid-to-senior level individual contributor roles.
Retained Search: An exclusive partnership used for Executive (C-Suite/VP) roles. A portion of the fee is paid upfront to fund dedicated research and mapping resources. This guarantees a shortlist of top-tier talent within a specified timeframe.
Yes. We stand behind our vetting process. All standard permanent placements come with a 90-day replacement guarantee. If the candidate leaves or is terminated for performance within this period, we will find a replacement at no additional cost. Executive Search retainers often carry a 6-12 month guarantee.
Smart Connect ™ is our proprietary assessment tool. Unlike standard resume matching, it tests for "Soft Skill" alignment and "Cognitive Aptitude." By using behavioral data to predict job performance, we reduce the rate of "bad hires" by approximately 45% compared to industry averages.
Absolutely. We have specialized teams in Taipei, Singapore, London, and San Francisco that handle cross-border talent mobility. We assist with visa sponsorship guidance, relocation packages, and cultural integration training for the candidate.
While we can service general corporate functions, our core competencies are Information Technology, Science (BioTech/Pharma), and Education. Our recruiters in these verticals are often former industry professionals themselves.
Never. Our services are 100% free for job seekers. Our fees are paid entirely by the employer. If any agency asks you for money to "secure an interview," it is likely a scam.
No. We treat your application with strict confidentiality. We will never submit your resume to a client without your explicit permission, and we never contact your current references until a formal offer is on the table and you have given consent.
For IT roles, we use CodeSignal or HackerRank. Once you are shortlisted, your recruiter will send you a preparation guide specific to the language (e.g., Python, Java) and the type of test (e.g., Algorithms vs. Practical Project) the client requires.
Yes. If you are a candidate in our active pipeline, your consultant will work with you to optimize your CV/Resume to ensure it highlights the specific projects and skills that our clients are looking for.